Do not hang up until the operator says so. Try to keep your phone line free until the emergency services reach you. The dispatcher may need to contact you for further information. Sometimes several people call reporting the same emergency. In those cases, do not be surprised if the operator only asks you for additional information and ends the call. This is normal procedure to avoid repeated information, to free the phone line faster and to ensure a prompt answer to the next emergency call.
It is important to know when to dial the emergency number. False calls, whether knowingly or not, divert emergency services from people who need urgent help. Would you like to contribute to the safety of Europeans? Then, we would be grateful if you used your position to help us raise awareness of Are you a citizen?
It is up to all of us to spread the message! Do not put the receiver down, to avoid being put back at the end of the queue. Operators handle most calls quickly, but you may have to wait a while if several people are calling at the same time. However, it is never totally excluded that may sometimes be unreachable and that you do not hear any ring tones or announcements. In this case, there are several options available to you.
Try to reach with another device fixed or mobile. It may be useful to use another telephone operator Orange, Proximus, Telenet. If necessary, ask neighbours and bystanders to help you and call You don't have any other device at hand and you call from your mobile?
Try moving a few meters or turning around and try again. If you can still call, but the emergency number is unreachable for example, if you hear a busy tone or error message directly , try calling , the emergency number for police assistance. In emergency situations where the and emergency numbers are temporarily unavailable because of technical problems, three mobile numbers can momentarily be activated for each province, so that you can always reach the emergency centers.
These numbers are only activated for the outage duration and are therefore out of service in normal circumstances. If you can still call but one of these mobile phone numbers is unreachable, please try the other numbers. If none of these numbers is available, contact a hospital , the fire brigade zone or the local police directly, depending on the type of incident. The emergency number is only for emergencies. You cannot call to ask for the assistance of a tow truck or to contact your insurance company.
And you can call police if the vehicle represents a threat or disturbs the peace. Should your car break down without posing any danger, you have to contact yourself your roadside assistance company or your insurance.
This kind of call will not be handled by the emergency centres and can considerably delay taking calls from people in need of immediate assistance. Calls placed to from mobile phones are routed to the national emergency call centre in Driebergen. From there you will be connected to the emergency call centre in your area. The emergency operator will put you straight through to the appropriate emergency service in your area.
You can always reach , even without prepaid credit or a valid SIM card. Abuse or misuse is registered and may lead to criminal prosecution. Abuse of is a criminal offence. The police will track down anyone who calls for reasons other than those for which it was intended.
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